Shipping policy
Shipping times may be delayed due to COVID-19. We are not responsible for shipping carrier delays. Delivery timeframes and guarantees are currently not promised by carriers.
ORDER PROCESSING
- We proudly ship from Toronto, ON, Canada and the Greater Toronto Area.
- We generally process orders within 1-2 business days (excluding weekends and holidays).
- Once an order is placed successfully, an email confirmation with order details will be sent. If you do not receive this email, please check your junk/spam folder or contact us for confirmation.
- Should you require any assistance or need to make a change to the order details, please contact us immediately at sales@ulkapumps.com.
- We will not be able to make any changes to your order after the order has shipped. Please ensure you have entered the correct ship-to address.
- We are not responsible for non-delivery due to errors in the address that you provide. Should orders return back to us, you will be provided a refund excluding the shipping amount paid, and ask you to re-submit a new order with the corrected shipping address.
CANADA
- For regular domestic Canadian orders, we mainly use Canada Post, however we may also use Canpar, Purolator, UPS, Sprintstar, or any other carrier. The standard delivery timeframe is 2-10 business days across Canada.
- Northern and remote locations may require additional time.
- Since we ship from Toronto and the Greater Toronto Area, regular orders within Ontario may result in a shipping timeframe of 2-6 business days.
- For express, expedited shipments we may use Canada Post Xpresspost, Purolator Express, or UPS Express services where available and applicable.
- Local pickup and local delivery may be available, please contact us for more information and for a rate.
Canadian Shipping Rates:
Under $35.00 | Over $35.00 | |
Regular 2-10 days |
$12.99 | Free |
Express |
$19.99 - up to 4lbs $29.99 - for 4-9lbs $49.99 - 9lbs and up |
$19.99 - up to 4lbs $29.99 - for 4-9lbs $49.99 - 9lbs and up |
Local Same or Next Day |
Please Contact | Please Contact |
USA
- We ship orders to the USA, excluding Hawaii & Alaska. We ship USA-bound orders twice a week - on Mondays and on Thursdays.
- Our courier forwards parcels to Niagara Falls, NY for induction mainly into the USPS system, however we may use UPS as well.
- The standard timeframe for USA-bound shipments is approximately 3-9 business days.
- Remote locations may require additional time.
- In a very unlikely and rare event that customs, duties, fees, or taxes are incurred for import, UlkaPumps.com is not responsible for these charges.
USA Shipping Rates:
Weight | Flat Rate Price |
Less than 5lbs | $9.99 |
2-5lbs | $19.99 |
5-10lbs | $34.99 |
Over 15lbs | $49.99 |
INTERNATIONAL
At this time, UlkaPumps.com does not offer shipping to international locations outside of Canada and the United States. Please feel free to contact us for any questions or exemptions.