Shipping times may be delayed due to COVID-19. We are not responsible for shipping carrier delays. Delivery timeframes and guarantees are currently not promised by carriers.

ORDER PROCESSING 

• We proudly ship from Toronto, ON, Canada and the Greater Toronto Area. 
• We generally process orders within 1-2 business days (excluding weekends and holidays). 
• Once an order is placed successfully, an email confirmation with order details will be sent. If you do not receive this email, please check your junk/spam folder or contact us for confirmation. 
• Should you require any assistance or need to make a change to the order details, please contact us immediately at sales@ulkapumps.com.
• We will not be able to make any changes to your order after the order has shipped. Please ensure you have entered the correct ship-to address.
• We are not responsible for non-delivery due to errors in the address that you provide. Should orders return back to us, you will be provided a refund excluding the shipping amount paid, and ask you to re-submit a new order with the corrected shipping address. 

CANADA

• For regular domestic Canadian orders, we mainly use Canada Post, however we may also use Canpar, Purolator, UPS, Sprintstar, or any other carrier. The standard delivery timeframe is 2-10 business days across Canada.
• Northern and remote locations may require additional time.
• Since we ship from Toronto and the Greater Toronto Area, regular orders within Ontario may result in a shipping timeframe of 2-6 business days. 
• For express, expedited shipments we may use Canada Post Xpresspost, Purolator Express, or UPS Express services where available and applicable.
• Local pickup and local delivery may be available, please contact us for more information and for a rate.

Canadian Shipping Rates: